Now that you have made reservations for your event we need your help to complete your order.
WHAT WE NEED WITHIN 14-DAYS OF PLACING YOUR ORDER:
- Terms & Conditions - You are liable for our products from the time they leave our warehouse until the time we receive them back from you. Please read our terms and conditions carefully. View our terms and conditions.
- Rental Payment - In order to hold your backdrops, we require a non-refundable $100.00 prepayment per item per week, signed contract and terms and conditions. If you are on account, a purchase order number is needed and must be paid within Net 30 terms. The balance of your rental contract must be paid in full at least 10 days prior to the date of shipment in order to preserve your firm reservation. We accept reservation payments by check or credit card: VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER.
- Shipping your Order - Grosh will ship all items from either our warehouse in Hollywood, CA or Evansville, IN via Federal Express, our preferred carrier. If you have an existing account with UPS or other carrier, we can ship with the carrier of your choice. We also need to know who will receive the order (the person or shipping agent in charge) and the exact address where they will accept the order. You are also responsible for returning the order back to our studio by your contract return date. Return the shipment to the appropriate warehouse for the item(s) rented shown on the label affixed to the inventory, either located at 4114 Sunset Blvd., Los Angeles, CA 90029 or 4631 O'Hara Drive - Suite B, Evansville, IN 47711.
- Late Returns - Our rentals are in HIGH demand. We have promised other customers these same items for their special event. It is extremely important that the products be returned as stated in the Rental Contract. PLEASE NOTE: If for any reason the products are not received at the appropriate warehouse for the item(s) rented shown on the label affixed to the inventory, either located at 4114 Sunset Blvd., Los Angeles, CA 90029 or 4631 O'Hara Drive - Suite B, Evansville, IN 47711. If you return the Product to us after the due date specified on your order, you agree to pay us a late fee equal to: $40 per day per item for product renting for up to $200 per week, $80 per day for product renting between $201 – $400 per week, and $120 per day for product renting over $400 per week.
- Cancellations - We understand that sometimes plans may change and Grosh wants to be as flexible as possible. A reservation may be cancelled up to 14 days prior to the scheduled shipment date. The $100.00 prepayment per item per week used to confirm your reservation is non-refundable. HOWEVER, if canceling within 14 days, we do retain the full balance of the order as your cancellation fee. If paying under Net 30 terms, you will be billed $100.00 per item if the order is cancelled within 14 business days of your scheduled shipment.