What do I need to return to complete my order?
- Signed Contract
- Signed Rental Agreement Terms & Conditions
- $100 non-refundable pre payment per backdrop or drapery.
- Method of payment for the entire rental.
- Grosh accepts VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER. All credit cards must have a completed credit card authorization form.
- All checks must be received 10-days prior to shipment
- All purchase orders must be received and approved for the rental/shipping by Grosh within 5 business days of placing the order.
When do I need to complete my order?
All orders must be finalized with your Backdrop Consultant within 10 days of placing the initial reservation. (**Payment must be received at least 10 days PRIOR to shipment**)
Inventory Specifications -
What are backdrops made out of?
A backdrop is made out of muslin material (a lightweight canvas). All backdrops are prepared with a light "muslin coat" prior to painting to adhere paint better. A water-base acrylic paint is used for all current backdrops to keep a sharp/vibrant look while keeping the backdrop as lightweight as possible. *Some of Grosh's vintage inventory has been dyed. Certain backdrops may have scrim/netting adhered in certain areas.
Can a backdrop/drape only be used for the exact size I inquire about?
Not necessarily, all backdrops and drapery Grosh rents are soft goods. The material can be folded or rolled from the sides, top or bottom to accommodate your venue (in many cases you can adjust to fit the height and width of a proscenium or stage).
What do your condition numbers mean?
To better assist our customers when renting items from Grosh's vast inventory, we have numbered all of our items by condition level. Please make yourself aware of the condition of each piece rented from Grosh.
If I am using a vintage item, will it look okay when in my venue?
In many instances, proper lighting can minimize the vintage looking backdrop. When using a vintage backdrop onstage, the overall look far outweighs any small inaccuracy a backdrop has when looking at it from 2 feet away.
Are all colors depicted on the Grosh's website 100% accurate?
The colors depicted on the website may not always be accurate when viewing the tangible backdrop/drape. Computer monitors/printer colors all vary in color separation. When photographing items, the Grosh team lights each backdrop and drape with four to six 600-watt lights to simulate stage/event lighting.
How do I hang a backdrop/drape?
All backdrops and drapery Grosh rents have webbing/grommets and tie lines along the top (every 12 inches) of each piece. The ties make it easy to hang the backdrop from an appropriate overhead suspension apparatus your venue uses.
When do I hang my backdrop/drape?
Grosh recommends hanging your item(s) 24 hours ahead of time prior to your event date. This could help in reducing any wrinkles or creases in the rented items. **TIP A pipe pocket is included on many of our backdrops and drapery. You may easily run a 1/2" pvc or emt (electrical metal tubing) through the bottom of the item CAREFULLY. This will add a bit more weight and pull the drop taught for a smoother look.
How do I prepare my venue for a backdrop/drape?
When receiving your rented item, take time in your preparatory steps to make sure the area is clean before you unroll the drop. If debris, sharp objects, dirt, oil or liquids are in the area, you run the risk of damaging the item. Please review our care and maintenance page to for details on receiving and preparing your item/area.
Are backdrops/drapery flame proofed/resistant?
Yes, all backdrops and drapery from Grosh are made flame retardant. Our scenic staff is a Certified General Applicator of Flame Retardancy in the state of California. Grosh can supply a certificate of flame resistance if required. Please contact our administrative coordinator for this item at (877) 363-7998.
Shipping Specifications -
How are items shipped to me?
Grosh Scenic Rentals uses Fed Ex and UPS freight services standardly. Determining shipping time frames/levels are established upon required dates when the renter needs the drop in hand. (Grosh cannot be held responsible for interruption of service for circumstances beyond our control. This includes any freight carriers not meeting deadlines at their fault or for reasons beyond their control. Grosh Scenic Rentals is not responsible for additional costs relating to crews hanging or taking down backdrops/drapes at your location for delayed, misrouted or any other circumstances out of our control.)
How do I track my item(s) rented?
Grosh Scenic Rentals ships items directly from our warehouse in Hollywood, CA or Evansville, IN. The Grosh site now offers tracking of all orders placed online by entering your 5-digit order number on the Tracking Page. Our carriers also offer e-mail or fax confirmation of your order including the tracking number. Please look for this to be received the day after the scheduled shipment. For further tracking information for Fed Ex, visit their site www.fedex.com or www.ups.com.
How do I ship my rental items back to you?
Upon opening your box, you will find documents inside that ARE NOT TO BE DISCARDED. Please review the instructions on these documents. Grosh must receive the rented items on or before the date listed on your contract. Grosh recommends shipping back via UPS, FED EX or DHL. -Your freight carrier must be called 24 hours in advance to schedule a pick-up for the following business day. -Freight carriers do not standardly move items on weekends unless specified by the client. -Freight carriers do not move items on holidays. **Please take the aforementioned into account when allotting time for return service.**
How do I pack/prepare my return shipment back to Grosh?
All items must be returned to Grosh the way they were received. Our experienced warehouse takes time to fold and prepare each item shipped out. You will notice that all items are folded carefully and shipped in plastic bags and sturdy boxes. Please fold the backdrop carefully on a clean floor, place in the plastic bag supplied return it in a suitable box. Many boxes can be used for round-trip service. In instances when the freight company mishandles a box, the renter is responsible for supplying a new shipping box for the return freight.
Where do I pick up/drop off my items if I am a local customer?
Upon ordering a backdrop/drape, your backdrop consultant should have discussed a pick-up time with you. Grosh's standard pick-up times are between 9:00-10:30 am or 2:00-4:00 pm daily. (Please contact your backdrop consultant if these times do not fit into your schedule.) When picking up, come to our office at 4114 Sunset Blvd. Hollywood, CA 90029 in order to sign your contract. Our assistants will direct you downstairs to the warehouse. Upon returning your items, please go directly to our warehouse area located downstairs off of Myra St.
